Eligibility To File A Claim

Any person who

• Has bought goods for a consideration and finds any defect in the quality, quantity, potency, purity or standard of the goods

  Or

• Has hired or availed any service for consideration and finds any fault, imperfection, shortcoming, or inadequacy in the quality, nature and manner of performance in relation to the service can approach the courts

However, if a person has bought the goods for resale or for a commercial purpose he is not a consumer

Remedies

In case it is proved that there exists a defect in the goods or that the services rendered were deficient in nature the following remedies against the seller are available to the Consumer.

1. To remove the defect pointed out by the appropriate laboratory from the goods in question;
   or;
2. Replace the goods with new goods of similar description, which shall be free from any defect.
   or;
3. Return to the complainant the price of the goods or the charges for the services rendered.
   and / or;
4. Pay such amount as compensation for any loss or injury suffered by the Consumer.
   or;
5. Remove the deficiency in the service.
   and/ or;
6. Discontinue the unfair or restrictive trade practice and not to repeat them.
   and / or;
7. Not to offer hazardous goods for sale.
   and / or;
8. Withdraw the hazardous goods for sale.
   and / or;
9. Provide adequate costs to the parties.